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CAUTION : Contains
language that some readers may find objectionable.
Branding is an essential component of the
marketing mix. A brand name identifies a product and sets it apart from the
competition in the market. Succesful brands become part of pop culture and
have even been known to work their way into daily vocabulary.
Unfortunately, airlines tend to suck at branding on the whole. Granted,
there are some notable exceptions but for the most part airlines who have
attempted cutesy branding have come up with some of the most annoying brands
out there.
Take Singapore Airlines for example. For some unfathomable reason they have
decided that everything they touch must be transformed into a brand that
revolves around the word "Kris". Now, "Kris" is a fine name to be sure. My
college roommate's girlfriend was named "Kris" and she was a real party
animal. However, she evokes absolutely no image of airplanes or of
Singapore. In fact, she kinda reminds me of New Jersey.
Another area where Singapore Airlines annoys the crap out of me is when they
name their aircraft models. Other airlines name actual aircraft after famous
people or rivers or mountains. Not Singapore Airlines. They name their
aircraft models after random words in the dictionary. So we have the 747
Megatops, the 747 Cargo MegaArks, the 777 Jubilee and the A340 Celestar. How
the fuck do they come up with these random names? Is there actually a
department in the basement of their HQ building where some Singapore Boy who
never gets laid toils for months in a cubicle to come up with this shit?
But enough wasting space about a tiny island in SE Asia. Lets look at the
world's largest airline instead. American Airlines or "AA" for short. As if
it wasn't bad enough that they had to share their IATA designator code with
an alcohol rehab group, but noooo... Some bright spark in marketing decided
that everything to do with the airline now had to be identified with that.
So now we have to suffer through a frequent flyer program called "AAdvantage",
a peoplemover system called "trAAin" in Dallas and humorless dumbasses
making wisecracks about former CEOs named Cr'AA'ndall and C'AA'rty.
Furthermore, AA decided to go one step further than Singapore Airlines when
it came to naming aircraft types. They went with the "Luxury Liner" branding
for their widebodies and "Luxury Jet" for their narrowbodies. This is
excellent for the lucky sod that gets to fly upon the 777 flAAgship of their
fleet, but what about the poor guy stuck on the "Super 80 Luxury Jet".
Luxury Jet my ass. And I'm still trying to figure out whats so "Super" about
their MD80s in the first place. Or do they mean "Super" the way that
politically correct folks like to sometimes call retards as "Special"? And
lets not even go there when it comes to the Fokker 100. There is a reason
those planes are fondly called "Dutch Ovens" by those who like them and
"Dirty Little Motor Fokkers" by those who don't.
Next on my shit list is Korean Air. Not satisfied with painting their planes
the most hideous shade of light blue available and then crashing them with
monotonous regularity, they went and called their premium cabin "Morning
Calm Class". That truly takes the cake for stupid names. What on God's light
blue earth is "Morning Calm" anyway? It sounds like something I associate
with taking a dump right after waking up.
And then we have Air Canada. Late bloomer in the race, but throwing new
names up at a rate of knots. First they rebranded their commuter subsidiary
as "Jazz". Then came their low cost no frills subsidiary "Tango". Then their
high cost corporate charter subsidiary called "Jetz". Then their low cost
non union subsidiary called "Zip". Good grief. Are we through with the dumb
names yet or are there other musical genres left to discover? I'd settle for
either "Classical" to go back to the way they were or "New Age" to give 'em
a brand new start. Obviously status quo ain't working.
Low Cost Carriers are some of the worst offenders in this respect. The
patriarch of this group, Southwest Airlines, set the tone for this when they
tried to build the airline brand around the concept of love, but still
painted the planes shit brown. Drawing from their base at Dallas' Love
Field, their stock symbol became "LUV", their automated ticketing machines
were called "quickie machines" and their flight attendants wore hot pants
inflight. All that was wonderful when Glenda was the belle of Tyler, TX in
1972 but 30 years later she's still wearing shorts as she schleps your diet
coke down the aisle.
Europe too has not escaped from this epidemic of stupidity. The British
carrier BMI recently launched their discount brand called "BMI Baby"
(pronounced "Be My Baby"). I bet someone got a big bonus for creating that
stupid pun, but perhaps his money could better be earned by answering this
question. WHAT THE FUCK DOES THAT HAVE TO DO WITH AN AIRLINE?
As for other carriers with names like EasyJet, Buzz, Go, jetBlue, Zoom,
jetsGo and GoodJet I simply shake my head in disbelief. It seems to be
fashionable nowadays to craft an LCC and name it by combining a random verb
("Go", "Fly", "Zoom") with a random adjective ("Easy", "Good", "Blue") and
simply using the result as either a prefix or suffix to the word "Jet" and
throwing in some garish flourescent corporate colorscheme for effect. Of
course, this leads to the situation where no one can tell them apart from
each other, not least because they all give you nothing and charge you for
the rest.
So next time I checkin at a counter reserved for "KrisFlyer" elite members,
receive an invitation to the "SilverKris" lounge, watch a movie on the "KrisWorld"
system, make a phonecall on "KrisPhone", buy some duty-free from "KrisShop"
and take a shit in the "KrisCrap" lavatory, I will wait till the end of the
flight before passing the message to the mandarins in marketing. Tone down
the stupid marketing you dipshits or you can "KRIS MY ASS!"
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